Terms & Conditions
TERMS & CONDITIONS
Sports Focus Group presents you with the following Terms and Conditions. These terms apply to customers from when any sessions are booked and will continue to do so if you use our services. Please read these when booking with us, as our terms constitute a legal agreement. Therefore, in making a booking on our website, you must be eligible to do so within the following criteria:
- Agree to Sports Focus Group Terms
- Be aged 18 or over
- Provide up-to-date contact information
Our Service
Sports Focus Group provides a sports coaching service for which you can book sessions via ClassForKids. We provide this service to all children who wish to partake and have a zero-tolerance discrimination policy. Children will be treated equally regardless of background, ethnicity, religion, gender or learning difficulties.
Bookings
All Sports Focus Group sessions must be booked in advance through ClassForKids and paid in full to secure your space.
Booking System
Sports Focus Group operate on a first-come, first-served basis. The date and time will be communicated to you predominantly via the school and from our side via ClassForKids. Once the spaces are filled, you will join a waiting list. We endeavour to supply as many spaces as possible, and if a space becomes available, you will be notified via email.
Waiting List
Any spaces allocated from the waiting list will be contacted via email and telephone. If you accept the space, payment must be made within 24 hours of receiving the space. If you do not make payment in the given time, the space will be given to the next in line.
Payment
Payment can be made online through ClassForKids. Once you have made your booking, you will always receive a confirmation email. The price per session per child applies to all children. This is payable for all booked sessions, including when your child is sick or on holiday (regardless of the amount of notice given)
Sibling Discounts
Sibling discounts are automatically applied upon checkout.
Booking Amendments
Once a booking is made, the payee can alter the existing booking for free. This includes changing the date of a holiday camp booking or transferring to another club if there is space.
Cancellation of A Booking
You have 48 hours from when making the booking to cancel it and receive a full refund. Any cancellation requests after 48 hours will result in a credit note.
Credit Notes
If you wish to cancel a session due to a change of heart or the child doesn’t want to participate, you will be issued a credit. This will come in the form of a code and can be used for further bookings with us for school clubs and holiday camps. It will expire six months after the code has been issued.
Refunds
If Sports Focus Group cancels a session, all participants will be refunded for the missed session. You will not be refunded if the school is closed or cancels a session.
We cannot offer a refund for every instance where a participant misses a session due to illness, holiday, other family commitments or doctor’s appointments. As a business, we have to cover costs such as hire of venues and payment of coaches. Nor can we offer a refund because a participant decides they don’t wish to attend anymore.
Registers
We will operate a registering system at the beginning of our sessions to align with our safeguarding policy. This ensures that we know how many and which children are in our care at any one time. Registers will be shared with the coaching staff and the school office. If a child is at the club but not on the register, they will be sent to the school office.
If a child is on the register and not present without reason, the office will be notified, and JA Sports Coaching will contact parents.
Going Home Alone / Pick Up Changes
Parents must notify JA Sports Coaching of a child going home alone from a club. This must be sent opeations@sportsfocusgroup.co.uk before the club begins. A child will only be released if there has been communication of this from a parent. If there has been no communication from the parent, the coach will hold the child until the parent has been called and this has been confirmed. If another parent is collecting a child, this must also be communicated to Sports Focus Group.
Lateness
If you are due to be late picking up your child, you must contact Sports Focus Group on 07964 087311. This will enable the message to get directly to the coach. Secondly, please let the school know. However, this only sometimes gets fed back to our coaches.
You will be contacted if you are more than 5 minutes late and have yet to inform Sports Focus Group.
If you are frequently late picking up your child, this will be noted and may result in your child's place being terminated. Please note our coaches tend to have other work commitments after your child’s school club.
Wrap Around Care
Please communicate to Sports Focus Group and directly to the coach if a child goes to wrap-around care after a school club.
Personal Belongings
Sports Focus Group will not be responsible for the loss or damage to the child's property. Any lost property visible to the coach will be handed to the school at the end of the session.
Correct Attire
Please ensure your child is provided with the correct clothing and footwear for the club they are attending. Please ensure your child has a coat, hat, and gloves for cold or rainy weather. Please provide your child with a sun hat and sun lotion in warmer weather. We cannot administer sun-tan lotion due to safeguarding reasons.
Drinks & Snacks
All children are to have a water bottle and a small snack before the club if necessary. The children will have adequate time for a snack before the club begins. Please remember to follow the government guidelines for safe snacks at school. Chewing gum is not permitted.
New school food standards - GOV.UK (www.gov.uk)
Safeguarding
Every coach hired at Sports Focus Group will have an enhanced DBS check and withhold a safeguarding certificate. All adults involved with the company agree with our safeguarding policy and undergo rigorous training. Our coaches must flag any suspected abuse or maltreatment of a child to a senior staff member. Any disclosure will be treated very seriously; an investigation will be launched, and the issue will be formally reported to the school.
GDPR
Sports Focus Group must ensure that when personal data is no longer needed for specified purposes, it is removed from the system. We will ensure that our personal data is accurate and kept up to date. If you wish to be removed from our system as you have moved out of the area or no longer require our services, please email operations@sportsfocusgroup.co.uk
Children’s basic information will be shared between staff in the event of abscess or sickness between staff.
Customer Feedback
It matters to us what you think. If you would like to share an experience with us, whether it be good or bad, you can do so by emailing operations@sportsfocusgroup.co.uk
We endeavour to make every experience had by children, parents and guardians the best possible and are glad to hear from you so that we can strive to improve our sessions.
Equal Opportunities
Sports Focus Group provides a service equally available to every child who wishes to partake. Every child will be given equal opportunities. We operate under a strict no-tolerance policy regarding any discrimination. In return, we ask the same of parents and guardians in terms of attitude towards our staff.
Behaviour
At Sports Focus Group, we believe that good sportsmanship makes good players. We have zero tolerance for bad behaviour, and our coaches expect the respect they treat the children to be returned. We ask that parents and guardians reciprocate the same respect and will not condone aggressive behaviour towards coaches. Coaches will never show aggression to children or parents, as we have a strict positive reinforcement policy when coaching children. Sports Focus Group will monitor for and appropriately deal with bullying and consistent bad behaviour, and the school may be informed. In some instances, Sports Focus Group has the right to ask parents to remove children from their sessions and can suspend customers from making future bookings on these grounds. No refunds will be made in these cases.
We reserve the right to amend these terms and conditions, parent handbook, and booking description at any time, and you should check them each time you make a booking.
This Policy was adopted by Sports Focus Group on 15/04/2024, Reviewed on 22/08/2024.